Customer Experience
Making the customer experience better is our main passion and what gets us motivated in the mornings. We have a deep understanding of what is needed for transport operators to deliver excellent journeys for passengers. We can work with you to understand your customer’s key drivers and to enable front-line teams to deliver.
Bidding
We know bids and tenders from the poacher’s and gamekeeper’s points of view, so we understand what drives requirements from both sides and how to deliver high quality submissions. Our founder is one of the most experience rail franchise bidders in the industry, knowing how to create winning approaches and how to translate these into high scoring plans.
Service Quality
Providing high levels of quality and consistency is key in any transport business. We understand what customer expect and the complexities of delivering this in transport operations. We have extensive experience with the DfT Service Quality Regimes from all sides, and can deliver it for you, or help you achieve improved results.
Insights and analysis
Data, data everywhere, but what does it mean? We are all data rich these days, so using it effectively is key to providing efficient operations and better customer experience. We can help you gather and interpret the insights gained from multiple sources and translate them into meaningful actions that create better experiences.
Revenue Protection
We have in depth knowledge of rail and tram revenue collection, monitoring and protection. Whether you want an assessment of the network, advice on how best to utilise insight from your ticketless travel surveys or revenue protection data, or a complete rethink of your strategy, we are equipped to help you maximise revenue.
Accessibility
We understand how important this is to customers and how difficult it can be to meet everyone’s needs. We can help you innovate through creation of virtual tours, integration with Google Maps and the use of Virtual Reality for engagement and training. We can also support with impact assessments, tactile maps and consultancy.