The Passenger Advisory provides insight and consultancy services to transport industries. We specialise in helping operators understand their customers and how to enable their teams to provide exceptional customer experience.

The Passenger Advisory was launched to provide transport operators with an organisation they can partner with to access support for all things customer. Whether that be help with customer satisfaction surveys, detailed insight analysis and interpretation, delivering Service Quality Regimes, sorting your revenue protection strategy, or management consultancy support for franchising, bidding and achieving contractual obligations, we can help.

Our founder, Brett Parish, has unrivalled knowledge of UK Rail Service Quality Regimes and franchise bidding with almost three decades of experience working in transport. His career has blessed him with insight into the transport industry from all sides providing a rare experience that has seen the industry from within and outside, from a critical strategic view and a commercial provider, and from a personal view using it to get about.

Through his expert leadership and with support from a wealth of experienced associates, The Passenger Advisory is ready to help you make journeys better for your customers.