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Terms of Service and Privacy Policy for The Passenger Advisory

Effective Date: 01 June 2026

At The Passenger Advisory, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

  1. Who We Are

The Passenger Advisory

Walnut Tree Cottage
Station Road
Rotherfield
Sussex
Email: info@thepassengeradvisory.co.uk

We act as the data controller responsible for your personal data.

 

  1. Information We Collect

a) Information You Provide

We may collect personal information when you:

  • Contact us via forms or email
  • Sign up for our newsletter
  • Request consultancy services

This may include:

  • Name
  • Email address
  • Company name
  • Job title
  • Any details included in your message

 

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages you visit and time spent

 

c) Cookies

Our website uses cookies to:

  • Ensure the website functions properly
  • Analyse website traffic
  • Improve user experience

You can control cookie preferences through your browser settings.

 

  1. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide consultancy services
  • Send our newsletter and industry insights (only if you have opted in)
  • Improve our website and services
  • Maintain business records
  • Comply with legal obligations

 

  1. Marketing Communications

If you subscribe to our newsletter:

  • You will receive updates, insights, and relevant content from The Passenger Advisory
  • You can unsubscribe at any time by clicking the link in our emails or contacting us

We will never send unsolicited marketing emails.

 

  1. Legal Basis for Processing (UK GDPR)

We process your personal data under the following bases:

  • Consent – for newsletter subscriptions
  • Legitimate interests – responding to enquiries and improving our services
  • Contract – where we provide consultancy services
  • Legal obligations – where required

 

  1. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Website hosting providers
  • Email marketing platforms (for newsletter distribution)
  • Professional advisers (legal/accounting)

All third parties are required to keep your data secure and confidential.

 

  1. International Transfers

If we use service providers outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard contractual clauses

 

  1. Data Retention

We retain your personal data only for as long as necessary:

  • To respond to enquiries and deliver services
  • To comply with legal requirements

Newsletter data is retained until you unsubscribe.

 

  1. Data Security

We implement appropriate security measures to protect your data from:

  • Unauthorised access
  • Alteration or disclosure
  • Loss or misuse

 

  1. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (for marketing)

To exercise your rights, contact us at: info@thepassenger.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

 

  1. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

 

  1. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

The Passenger Advisory

Email: info@thepassengeradvisory.co.uk